Attention all
Metro'matters.
Procedure following a passenger related incident
I explain.
For example...Somebody is knocked by a train (or falls out)
Either the driver or guard notices it.
Immediately the emergency brakes are applied
Driver makes contact with operations to inform them that he/she applied emergency brakes because he/she suspects that an incident occurred.
Once the driver or guard physically confirms that an incident occurred, they call and report it to operations.
Operations begin to start with cancellations and rerouting plans.
Metrorail 'prasa sends out an SMS informing commuters about the incident and that there will be 60+ mins.
If the person is code blue 🔵 (Deceased)...
Paramedics and forensic services are notified of the incident and are en route, in the meantime commuters are stuck.
Delays started to build up behind this train and trains get code red 🔴 signal
As time goes by, commuters are getting more and more frustrated etc.
The scene immediately becomes a crime scene, therefore requires an investigation, this also contributes to delays
Already one hour pass
Trains standing and operations busy with plans on how to get the others on the go.
Investigation is done and paramedics confirmed that the person is code blue.
Now the most frustrating part is when we have to wait for Forensic pathology services to take the body away.
Unfortunately we are not allowed to touch the body and just move it away from the tracks etc
Eventually forensic pathology services arrives on the scene and takes the body of the deceased away.
TFR need to confirm if the line is safe for movement.
Already +- 3hours
Also metro/prasa management managers also need to confirm if the scene is clear and safe for movement.
If they confirm that its clear.
TFR can open the lines for movement
(Still delays will take place)
As commuters we are upset and cannot do anything...But please do not take your frustrations out on our drivers and guards because the situation is out of their control
Sometimes it's so difficult for drivers when having an incident like this, they are so traumatized, they need to go for counseling and most times are placed on leave.
Now the line is opened
Metrorail can operate train service on the line.
Please note
Its not every time that it takes this long.
Also the delays can be even longer because we have to wait for another driver etc.
Hope you all understand better regarding these incidents.
Please take the families of the deceased in consideration also.
Kind regards.
Charleston
Metro'matters.
Procedure following a passenger related incident
I explain.
For example...Somebody is knocked by a train (or falls out)
Either the driver or guard notices it.
Immediately the emergency brakes are applied
Driver makes contact with operations to inform them that he/she applied emergency brakes because he/she suspects that an incident occurred.
Once the driver or guard physically confirms that an incident occurred, they call and report it to operations.
Operations begin to start with cancellations and rerouting plans.
Metrorail 'prasa sends out an SMS informing commuters about the incident and that there will be 60+ mins.
If the person is code blue 🔵 (Deceased)...
Paramedics and forensic services are notified of the incident and are en route, in the meantime commuters are stuck.
Delays started to build up behind this train and trains get code red 🔴 signal
As time goes by, commuters are getting more and more frustrated etc.
The scene immediately becomes a crime scene, therefore requires an investigation, this also contributes to delays
Already one hour pass
Trains standing and operations busy with plans on how to get the others on the go.
Investigation is done and paramedics confirmed that the person is code blue.
Now the most frustrating part is when we have to wait for Forensic pathology services to take the body away.
Unfortunately we are not allowed to touch the body and just move it away from the tracks etc
Eventually forensic pathology services arrives on the scene and takes the body of the deceased away.
TFR need to confirm if the line is safe for movement.
Already +- 3hours
Also metro/prasa management managers also need to confirm if the scene is clear and safe for movement.
If they confirm that its clear.
TFR can open the lines for movement
(Still delays will take place)
As commuters we are upset and cannot do anything...But please do not take your frustrations out on our drivers and guards because the situation is out of their control
Sometimes it's so difficult for drivers when having an incident like this, they are so traumatized, they need to go for counseling and most times are placed on leave.
Now the line is opened
Metrorail can operate train service on the line.
Please note
Its not every time that it takes this long.
Also the delays can be even longer because we have to wait for another driver etc.
Hope you all understand better regarding these incidents.
Please take the families of the deceased in consideration also.
Kind regards.
Charleston
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